Wednesday, April 14, 2010
Keeping customers happy, loyal patrons!
Inclusive customer service for everyone: we all know it is important, but what does it truly look like? How do you do it well and execute it correctly?
Independence Starts Here, in partnership with the Greater Philadelphia Cultural Alliance and Philadelphia Corporation for Aging, presents:
Keys to Quality Customer Service for Seniors and Patrons with Disabilities.
Tuesday, April 20
9:00-11:00am - continental breakfast provided
The Playground, Adrienne Theater
2030 Sansom Street
This free workshop provides the keys to making sure that all customers are treated with respect and that first-time customers become long-term patrons. Mimi Kenney Smith of VSA Arts of Pennsylvania will lead this session, providing a wealth of best practices and attainable, easy action steps to make your venue more accessible and service friendly. Mimi knows her stuff and makes it fun to learn. We hope to see you there!
Register for this FREE workshop at:
Why it Matters:
Serving senior audiences and customers with disabilities provides significant opportunities for the cultural community. According to a 1998 Department of Labor statistic, more than 20 million families in the U.S. have at least one member with a disability. The estimated buying power for people with disabilities is over a trillion dollars and seniors with disabilities control up to 40% of the personal assets in America. Yet, when speaking with patrons with disabilities, their primary concern is not for the quality of the ramp or the captioning; it is for the quality of the customer service. This seminar will provide the keys to making sure that all customers are treated with respect and that first-time customers become long-term patrons.
This workshop is presented by Independence Starts Here, a community wide cultural-access initiative led by VSA Arts of Pennsylvania and Art-Reach in partnership with the Greater Philadelphia Cultural Alliance and Philadelphia Corporation for Aging as part of Celebrate Arts & Aging.